Returns & Refunds

Your rights in short

If what you receive is defective, spoiled, short, or not what you ordered, you are entitled to a repair, replacement, or refund. We do not operate a “no return, no exchange” rule — that is prohibited in the Philippines, and you will not find it anywhere on this site.

Check your order at delivery

Please inspect your order before our rider leaves. This is the fastest and surest way to resolve any problem.

• You may refuse any item on the spot if it is spoiled, damaged, short-weight, or not what you ordered.
• Refused items are removed from your total there and then. If you have already paid online, we refund that portion.
• You may refuse the entire order if most of it is affected.

Problems found after delivery

Some problems only show up once you unpack. Contact us within 24 hours of delivery and we will put it right.

• Send us clear photos of the item and its packaging, along with your order number.
• Keep the item refrigerated or frozen until we have responded — we may need to collect it.
• We will replace the item on your next delivery or refund it, whichever you prefer where practicable.

The 24-hour window applies to quality complaints on perishable goods, because after that we cannot tell how the item was stored. It does not apply to a hidden defect you could not reasonably have discovered, or to being charged for something you did not order — raise those with us whenever you find them.

Charges you did not agree to

You will never be charged more than the total you approved. If you believe you have been, tell us and we will refund the difference in full.

What is not covered

• Products spoiled because they were left unrefrigerated after delivery.
• A change of mind on perishable food that was delivered in good condition, correctly, and as described.
• Items consumed or discarded before you told us there was a problem, where we have no way to verify the issue.

How refunds are paid

• Cash on delivery orders are refunded in cash, or deducted at the door before you pay.
• Online payments are refunded through the same payment method. Your bank or e-wallet may take a few working days to post it.

How to reach us

Call or message [Contact number not yet set — add it in Admin → Settings], or email [Contact email not yet set — add it in Admin → Settings]. Please have your order number ready.

If we cannot resolve your complaint, you may bring it to the Department of Trade and Industry. See also our Terms of Sale.